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Frequently Asked Questions (FAQs)
Care & Maintenance
How Should I Store My Gua Sha?
Clean and dry your gua sha completely before storing it flat in its protective pouch or box. Keep it away from counter edges, hard objects, and sudden temperature changes.
Will the Glass Break Easily?
High-silicon glass is durable, but it is not unbreakable. Dropping the tool onto tile or another hard surface may chip or break it, so always handle and store it with care.
Can I Travel With It?
Yes. Its lightweight design makes it easy to travel with. Keep it in a padded pouch or protective case and place it securely between soft items to reduce movement and impact.
How Long Will My Gua Sha Last?
With proper cleaning, handling, and storage, your gua sha is designed for long-term use. Replace it if you notice any chips, cracks, or rough edges that could scratch the skin. Regularly inspecting the entire edge before storage is recommended.
How Do I Clean My Gua Sha?
After each use, wash it with lukewarm water and mild soap to remove oil and skincare residue. Rinse thoroughly, dry it with a clean, soft cloth, and allow it to dry completely before storing. Avoid boiling water, abrasive cleaners, and sudden temperature changes.
Safety
Is It Suitable for Sensitive Skin?
It may be suitable for sensitive skin when used with a facial oil or serum and very light pressure. Test it on a small area first, and stop if you experience persistent redness, irritation, or discomfort. Facial gua sha should not cause bruising.
Can I Use Gua Sha After Cosmetic Procedures?
Always follow the aftercare instructions provided by your dermatologist or licensed practitioner. Do not use gua sha over recently treated skin until they confirm it is safe, since recovery requirements vary by procedure. The American Academy of Dermatology recommends consulting a board-certified dermatologist about cosmetic-treatment safety.
When Should I Avoid Using Gua Sha?
Avoid using it over broken, sunburned, infected, actively inflamed, or irritated skin. Pause use if the tool causes pain, bruising, prolonged redness, or increased sensitivity, and seek professional medical advice if you are unsure.
Can I Use It Around the Eye Area?
Yes, but use the lightest pressure and glide gently from the inner under-eye area toward the temple. Avoid the eyelids, direct contact with the eyes, and any irritated or recently treated skin.
How Much Pressure Should I Use?
Use light, comfortable pressure and keep the tool nearly flat against the skin. More pressure does not produce better results. Facial gua sha is a gentle cosmetic massage and should never cause pain, broken capillaries, dark marks, or bruising.
Orders & Shipping
Do You Ship Worldwide?
Yes. We offer free worldwide shipping on all orders. We aim to dispatch orders as quickly as possible, and you'll receive a shipping confirmation email with tracking information once your order has been shipped. Delivery times vary by destination and local carrier.
How Long Does Shipping Take?
Shipping times vary depending on your location and local carrier. Once your order has been dispatched, you'll receive a tracking email so you can follow its journey and estimated delivery date.
Can I How Can I Track My Order?
Once your order has shipped, you'll receive a confirmation email containing your tracking number and tracking link. If you can't find the email, please contact our team and we'll be happy to help.
Can I Return My Order?
Yes. If you're not completely satisfied with your purchase, please contact our team and we'll guide you through the return process. We recommend reaching out as soon as possible so we can assist you efficiently.
What Payment Methods Do You Accept?
We accept major credit and debit cards, as well as other secure payment methods available at checkout. Available options may vary depending on your country and device.
Product & Usage
How Often Should I Use the Gua Sha?
We recommend using it for 5–10 minutes, 3–5 times per week. In the published eight-week facial gua sha study, participants used their tools for 10 minutes, five times weekly.
Can I Use It Every Day?
Yes, provided you use light pressure and your skin remains comfortable. Reduce the frequency or stop if you notice persistent redness, sensitivity, bruising, or irritation. Facial gua sha should feel gentle and should not produce the marks associated with traditional body gua sha.
How Long Should a Gua Sha Session Be?
A typical session lasts 5–10 minutes. Focus on slow, controlled strokes rather than applying more pressure or repeating an area excessively. The available facial study used 10-minute sessions, five times weekly.
What Is the Gua Sha Made Of?
Our Glass Contour Gua Sha is crafted from laboratory-grade high-silicon glass, selected for its smooth, non-porous surface, durability, and cooling feel. It is easy to clean and does not absorb facial oils or serums.
Where Is It Manufactured?
The Glass Contour Gua Sha is manufactured in China with our production partners and developed with guidance from Traditional Chinese Medicine practitioners. This brings product design and modern facial use together with respect for the Chinese tradition behind gua sha.
